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Client Survey Results

The following criteria were rated by clients on a scale of 1-5 (1 = very poor, 2 = poor, 3 = fair, 4 = good, 5 = excellent).  The average rating is shown.

Appearance of clinic exterior (overall appearance, cleanliness, general upkeep):  4.8 

 Appearance of clinic interior (overall appearance, cleanliness, general upkeep):   4.85 

 Friendliness of receptionists:   4.9 

Professionalism of receptionists:   4.9 

 Helpfulness of receptionists:   4.9 

 Duration of wait before being waited on by receptionist:   4.77 

 Duration of wait before being called into an exam room:   4.52 

Friendliness of technician:   4.89 

Professionalism of technician:   4.93

      Helpfulness of technician:   4.93

       Technician handling of your pet:   4.92

      Duration of wait time in exam room:   4.76

      Friendliness of doctor:   4.9

      Professionalism of doctor:   4.92

      Helpfulness of doctor:   4.9

       Overall cost of services:   4.49

     Overall opinion of Eastwood Animal Clinic:   4.88

Client Survey Comments

“Keep up the good work.  We’ve been coming here for 24 years – enough said!  Thanks for loving my babies!”

“Great place!!”

“Everyone has always been extra helpful!  I wouldn’t take my puppy anywhere else!”

“Dr. R and Dr. G have always tried to help with my rescue efforts with ferals and strays.”

“Wonderful clinic.  Better than average staff.  Saved my puppy’s life!”

“All of you are wonderful.  You take extremely good care of my six dogs, and my mom’s three cats.  You saved by baby’s life.  Thank you!”

“Always very helpful, patient, and professional”

“Ya’ll are the best”

“Sheryl (receptionist) is amazing.  Answered all my questions on procedure and cost.  Very friendly.”

“Nikii has been treated here since she was a puppy.  Now that she has reached old age we still receive caring treatment” 

“Hannah was wonderful and helpful!”

“Great success!”

“You all are great”

“Best place I’ve taken my dogs and cat”

“Wouldn’t go anywhere else!”

“They’re just grrreat”

“Customer service extremely friendly and helpful”

“Excellent services.  Thank you for helping my puppy!!”

“We have been a customer since the 70’s.  Always well pleased.”

“I’m Happy”

“Very professional and caring staff”

“They are very friendly and care very much about animals”

“Friendly receptionist and doctors always professional and friendly”

“Doctors and staff and technicians are all extremely professional, helpful, caring and good.  I recommend highly your services!!”

“Very good clinic.  The doctor’s and staff know their stuff.  Dr. Dashley keeps up on the latest medications, treatments, every way, shape or form to help the pet’s best interest; love her!”

“Great clinic.  Will never go anywhere else.”

“We have ALWAYS received excellent care here.  This is one of the reasons I come here.”

“I have always been happy with the service and care my pets have received at Eastwood Animal Clinic since 1985.”

“Everyone has always been very helpful, kind and considerate with my pets and myself.”

“Sheryl and Liz are great with animals and their owners”

“I’ve been utilizing your facility for about 30 years and have always been extremely pleased.”

“I completely trust my pets are being taken care of”

“Very helpful and friendly”

“You guys are absolutely awesome.  There is no one else we trust more with our animals than Eastwood Animal Clinic.  The doctors and staff are very professional and knowledgeable.  Best in El Paso hands down.”

“Came in for a spay.  They were great!!”

“Service and price are exceptional.  They love my pets like I do.  Wouldn’t go to anyone else!”

“I have been coming to Eastwood Animal Clinic for over 15 year and have always been impressed with the doctors, staff and service.”

“I love the Clinic and all the members working at this facility.  I have always been helped when I need it.  Thank you Eastwood Animal Clinic.”

“EAC treated us and our pet dog “Trouble” with high respect.  They were kind and treated our pet with gentle care.  Also the waiting time to be seen was reasonable.”

“I recommend this vet to all my friends and family.  I love their customer service and they care for my dogs as if they were their own!”

“Eastwood has been our vet for 16 years.”

“Excellent service.  Very caring staff.”

“I love how fast and friendly the place is.  I have never visited another clinic before and I don’t see a reason to!”

“Staff demonstrated professionalism and care for our pets”

“The staff is always friendly and helpful.  I have checked out other places in El Paso and this one is the cheapest and gives the best care.”

 

 

 

We value our clients' experience at Eastwood Animal Clinic. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.

Download & Print Questionnaire

The Doctors at Eastwood Animal Clinic

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